The term viral loop refers to the steps a new user goes through between signing up for a product and inviting their friends. See how the most successful companies such as Airbnb, Dropbox, and Zoom make use of the viral loop.
Customer inertia is a force that’s hard to overcome. It’s ingrained in human psychology, and overcoming it can be difficult even for the biggest brands.
Product usage metrics reflect the perceived value of your product from the customers’ perspective. Your product is the ultimate driver for customer growth.
Customer service addresses customer issues and concerns, ensuring your customers are satisfied with the product or service.
Collection of accurate and relevant customer data has become a vital step towards the development of effective and deep customer relationships.
Marketing campaigns are projects outside of routine marketing activities. Businesses conduct campaigns to achieve a specific marketing outcome.
Social media offers an effective channel to directly connect and engage with your audience. Manage your social media with these 16 metrics.
SaaS businesses grow by managing and measuring metrics in Customers, Revenue, Cost, Margin, Cash Flow, Sales Effectiveness, Retention, and User Adoption.
For B2B companies, LinkedIn is vital in finding new prospects. It offers access to millions of professionals looking to collaborate on business growth.
What are the differences between customer intelligence and customer insight? Key considerations prior to implementing data science and AI platform.